Resident Experience & Community Concierge Lead

Cardinal Group Companies; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Cardinal Group Companies in Ann Arbor, MI is seeking a Resident Services Manager to deliver excellent customer service and foster a positive resident experience. You will handle inquiries, coordinate with residents, guarantors, and vendors, and support leasing activities to ensure renewals and strong community relations.

The role emphasizes professionalism, prompt communication, and the ability to manage multiple tasks while maintaining accurate records and participating in training programs.

Qualifications

• 1-2 years of customer service or related experience preferred
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
• Enjoy and take pride in providing excellent service
• High-energy and great with people in person and on the phone
• Excellent verbal, written and computer skills
• Available to work evenings and weekends
• Ability to embody Cardinal Culture and Cardinal Core Values every day

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude with team members, residents, clients and the public.
• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
• Serve as liaison for Community Manager with residents, guarantors, and property vendors.
• Ensure tenants are provided a clean, safe, and well-maintained community.
• Work with residents to ensure positive tenant and community relations.
• Utilize Cardinal leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.
• Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
• Oversee the execution of all renewal campaigns as well as ensure that all renewal contacts are being completed and all renewal progress reports are being updated accurately and on time.
• Assist the Leasing and Marketing Team Lead in planning and executing all resident events.
• Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily, weekly, monthly, and annual basis.
• Maintain and perform upkeep of the tour route to ensure curb side appeal.
• Assist residents with day-to-day tasks, as a part of the community's concierge program, while developing and creating a community.
• Participate in Cardinal U training as required.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Cardinal Group Companies in Ann Arbor, MI is seeking a Resident Services Manager to deliver excellent customer service and foster a positive resident experience. You will handle inquiries, coordinate with residents, guarantors, and vendors, and support leasing activities to ensure renewals and strong community relations.

The role emphasizes professionalism, prompt communication, and the ability to manage multiple tasks while maintaining accurate records and participating in training programs.