Resident Connectivity & Tech Programs Lead

BH Management Services, LLC; Bastrop (LA); Remote; USD 70,000 - 110,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead portfolio-wide internet, IoT, and smart technology initiatives across our multifamily communities. This remote role requires residency in eligible US states and offers strategic leadership, program governance, and cross-functional collaboration with Operations, Marketing, IT, and external partners.

You will define goals, KPIs, and budgets, drive adoption and efficiency, manage multiple implementations, and ensure

Qualifications

• Associate degree in Business, Project Management, Communications, Information Technology, or related field preferred.
• Bachelor’s degree or higher may substitute for experience in some cases.
• ~2+ years of experience in multifamily property management, program management, operations, technology implementation, or related industry preferred.
• Proficiency with Microsoft Office Suite; ability to analyze data and support decision-making.

Responsibilities

• Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio, aligning with organizational goals.
• Collaborate with Operations, Marketing, Centralized Operations, IT, and external partners to maximize program performance.
• Define, track, and report on program goals, KPIs, and performance metrics to stakeholders and leadership.
• Manage multiple concurrent installations, conversions, upgrades, and technology initiatives within budget and schedule.
• Identify risks, remove obstacles, and resolve issues to minimize operational impact.
• Oversee vendor performance and ensure adherence to contracts, SLAs, and quality standards.

Skills

Stakeholder coordination

Project management

Data analysis

Customer service

Education

Associate degree

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Adobe products

Project management software

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead portfolio-wide internet, IoT, and smart technology initiatives across our multifamily communities. This remote role requires residency in eligible US states and offers strategic leadership, program governance, and cross-functional collaboration with Operations, Marketing, IT, and external partners.

You will define goals, KPIs, and budgets, drive adoption and efficiency, manage multiple implementations, and ensure