Resident Concierge & Welcome Experience Specialist

Sr Companies; Collierville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Sr Companies in Collierville, TN seeks a courteous, empathetic front-desk/administrative assistant to support residents, families, and visitors. You will handle phone communications, assemble and route mail, and assist with new hire paperwork, while maintaining HIPAA compliance and following established procedures.

The role emphasizes strong communication, attention to residents' needs, and teamwork within the community, with duties spanning administrative support, scheduling, and basic clerical

Qualifications

• High school diploma or GED or equivalent.
• Ability to read and comprehend simple instructions and write simple correspondence.
• Ability to apply common sense understanding to carry out written or oral instructions.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Speaks to and interacts with residents, families, and visitors with empathy, kindness and respect.
• Answers phone with a welcoming and inviting attitude, and responds courteously.
• Assists in scheduling new hires for review and completion of new hire paperwork.
• Receives and routes mail and types correspondence as requested.
• Greets families and visitors, and directs to the appropriate department head.
• Responds to resident requests for assistance including phone calls and family inquiries.
• Complies with HIPAA regulations and follows written and verbal instructions.

Skills

Empathy

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Sr Companies in Collierville, TN seeks a courteous, empathetic front-desk/administrative assistant to support residents, families, and visitors. You will handle phone communications, assemble and route mail, and assist with new hire paperwork, while maintaining HIPAA compliance and following established procedures.

The role emphasizes strong communication, attention to residents' needs, and teamwork within the community, with duties spanning administrative support, scheduling, and basic clerical