Front Desk Concierge: Warm Resident & Guest Experience

Century Park Associates; Collegedale (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Century Park Associates in Collegedale, TN is seeking a Concierge to provide front-desk customer service and reception to residents and families, primarily in the lobby area. You will report to the Business Office Manager and uphold all regulations and Century Park standards.

The role emphasizes warmth, hospitality, and professional interaction with guests, residents and staff, with responsibilities spanning greeting, administrative support, and coordination with the sales team.

Qualifications

• Must have high school diploma or equivalent.
• Must be proficient with Microsoft Office (Word and Excel).
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner).

Responsibilities

• Greeter Duties: Demonstrates excellent customer service, including telephone etiquette skills.
• Interacts with guests, residents and families entering front lobby in a professional and courteous manner.
• Directs concerns from individuals to appropriate manager and screens visitors in.
• Keeps front lobby and workrooms neat, clean and presentable and maintains lobby activity.
• Administrative Duties: Provides clerical support, sorts and distributes mail, and enters maintenance requests in TELs system.
• Maintains guest room reservations, charges and payments and oversees resident check-in system.

Skills

Customer service

Telephone etiquette

Microsoft Office

Office machines

Education

High school diploma

Tools

Microsoft Office (Word & Excel)

Fax, copier/scanner

Job description

Century Park Associates in Collegedale, TN is seeking a Concierge to provide front-desk customer service and reception to residents and families, primarily in the lobby area. You will report to the Business Office Manager and uphold all regulations and Century Park standards.

The role emphasizes warmth, hospitality, and professional interaction with guests, residents and staff, with responsibilities spanning greeting, administrative support, and coordination with the sales team.