Senior Living Front Desk Concierge

Century Park Associates; Four Corners (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Century Park Associates in Tennessee seeks a friendly Concierge to welcome residents and guests in the front lobby, provide information, and support daily operations with warmth and professionalism.

You will work closely with the Business Office Manager, maintain a courteous atmosphere, assist with mail, packages, visitor screening, and guest check-ins, and help keep common areas neat and presentable. Strong communication and multitasking are essential.

Qualifications

• Must have a high school diploma or equivalent.
• Proficient with Microsoft Office (Word and Excel).
• Proficient with office machines (fax, copier/scanner).

Responsibilities

• Greet guests, residents and families entering front lobby in a welcoming, professional manner.
• Create and maintain a positive atmosphere of warmth and hospitality.
• Direct concerns from individuals to the appropriate manager.
• Screen visitors entering the community.
• Assist with keeping front lobby and workrooms neat, clean and presentable.
• Observe lobby activity and report unauthorized visitors or concerns.
• Maintain a smooth front lobby flow and welcoming environment.
• Assist with mail delivery and package delivery following community policy.
• Enter resident maintenance requests in TELs system.
• Maintain resident directories and guest-related lists.
• Support resident check-in system and educate new residents as needed.
• Assist with inquiries via Front Desk Inquiry Connection Sheets for prospective residents.
• Communicate with sales teams to ensure timely handling of inquiries.
• Assist with Electronic Health Record (EHR) system as requested.

Skills

Customer service

Hospitality

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Century Park Associates in Tennessee seeks a friendly Concierge to welcome residents and guests in the front lobby, provide information, and support daily operations with warmth and professionalism.

You will work closely with the Business Office Manager, maintain a courteous atmosphere, assist with mail, packages, visitor screening, and guest check-ins, and help keep common areas neat and presentable. Strong communication and multitasking are essential.