Resident Concierge & Front Desk Specialist

Sr Companies; Cumming (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sr Companies in Georgia seeks a caring and organized front desk/resident services employee to greet residents and families, answer phones, and assist with onboarding paperwork. The role requires empathy, clear communication, and adherence to HIPAA regulations.

You will collaborate with team members to ensure smooth operations, respond to resident needs promptly, and maintain a respectful, welcoming environment in the community.

Qualifications

• High school diploma or GED or equivalent.
• Language ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Reasoning ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Computer skills: knowledge of Microsoft Office Suite.

Responsibilities

• Speaks to and interacts with residents, families, and visitors with empathy, kindness, compassion, and respect.
• Answers phone with a welcoming and inviting attitude, and always responds courteously.
• Assists in scheduling new hires for review and completion of new hire paperwork.
• Greets families and visitors, and directs them to the appropriate department head.
• Responds promptly and courteously to residents' requests for assistance including phone calls and requests from family members and visitors.
• Follows established policies and procedures, including HIPAA regulations.

Skills

Office Suite

Language Ability

Reasoning Ability

Computer Skills

Education

High school diploma or GED

Job description

Sr Companies in Georgia seeks a caring and organized front desk/resident services employee to greet residents and families, answer phones, and assist with onboarding paperwork. The role requires empathy, clear communication, and adherence to HIPAA regulations.

You will collaborate with team members to ensure smooth operations, respond to resident needs promptly, and maintain a respectful, welcoming environment in the community.