Resident Concierge & Front Desk Specialist

Victory Housing, Inc.; Rockville (MD); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Job summary

Victory Housing, Inc. is seeking a detail-oriented administrative professional to manage front desk duties, greet residents and guests, and coordinate communications. The role supports office operations, screens visitors, and assists with mail and document processing in a busy residential community.

The ideal candidate will demonstrate strong organizational and customer-service skills, handle sensitive information discretely, and maintain a welcoming reception area for residents and staff alike.

Qualifications

• Experience in receptionist or administrative support preferred.
• Strong communication and customer service skills.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Answer and transfer incoming calls in a courteous, professional manner.
• Provide information, directions, and assistance to residents, staff, guests, and vendors.
• Maintain a safe and secure environment by monitoring entry and departure of guests and residents.
• Screen visitors per infectious disease control protocols and guidelines.
• Greet visitors and offer beverages and brochures as appropriate.
• Refer marketing inquiries to Executive Director and document inquiries if needed.
• Distribute mail and assist with office functions and word processing.
• Maintain neat reception area and coordinate use of common spaces for events.

Job description

Victory Housing, Inc. is seeking a detail-oriented administrative professional to manage front desk duties, greet residents and guests, and coordinate communications. The role supports office operations, screens visitors, and assists with mail and document processing in a busy residential community.

The ideal candidate will demonstrate strong organizational and customer-service skills, handle sensitive information discretely, and maintain a welcoming reception area for residents and staff alike.