Concierge - Full-Time Day Shift

Victory Housing, Inc.; Rockville (MD); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Job summary

Victory Housing, Inc. is seeking a detail-oriented administrative professional to manage front desk duties, greet residents and guests, and coordinate communications. The role supports office operations, screens visitors, and assists with mail and document processing in a busy residential community.

The ideal candidate will demonstrate strong organizational and customer-service skills, handle sensitive information discretely, and maintain a welcoming reception area for residents and staff alike.

Qualifications

• Experience in receptionist or administrative support preferred.
• Strong communication and customer service skills.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Answer and transfer incoming calls in a courteous, professional manner.
• Provide information, directions, and assistance to residents, staff, guests, and vendors.
• Maintain a safe and secure environment by monitoring entry and departure of guests and residents.
• Screen visitors per infectious disease control protocols and guidelines.
• Greet visitors and offer beverages and brochures as appropriate.
• Refer marketing inquiries to Executive Director and document inquiries if needed.
• Distribute mail and assist with office functions and word processing.
• Maintain neat reception area and coordinate use of common spaces for events.

Job description

The pay range for this position is $17.25 - $22.00 per hour based on skills and experience. This position is non-exempt and overtime eligible.

Victory Housing offers a competitive benefits package, for full time employees, which includes medical, dental, vision, and life insurance as well as retirement and paid time off.

The pay range for this position is $17.25 - $22.00 per hour based on skills and experience. This position is non-exempt and overtime eligible.

Responsible For

• Ensure that the attainment of Victory Housing, Inc, Mission Statement takes precedence over all decisions and actions.
• Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including by limited to DOH, CDC, CMS and OSHA.
• At all times, implement universal precautions and infectious disease control protocols. Wears assigned PPE appropriately per policy and as requested.
• Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules. Participates in required safety and disaster drills as assigned and mandated.
• Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors, and performing a variety of other administrative duties as assigned.
• Handle and route all incoming calls in a timely (within three rings), courteous, and distinct, customer-friendly manner using proper telephone etiquette.
• Communicate all phone messages clearly and deliver materials to appropriate parties promptly.
• Monitor the entry into and departure out if the community for all guests, residents, and vendors. Always maintain a safe and secure environment.
• As required and instructed, screen all visitors per infectious disease control protocols and guidelines to enter the community.
• Greet, identify, and visit with all guests/visitors and scheduled appointments. Offer beverage refreshment always, and brochure material when appropriate. Function as information “hub” to all visitors ensuring their needs are met.
• Refer all marketing inquiries to Executive Director. Complete Inquiry Sheet if Executive Director is unable to talk with the prospect.
• Mail community brochures upon request.
• Assist with other bulk or Direct Mails as directed.
• Assemble and maintain supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply par level.
• Assist with office functions such as word processing support.
• Distribute mail throughout home to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-going mail.
• Maintain abundant supply of appropriate forms ready for use in files.
• Assist with activities as requested.
• Assist in redirection of disorientated Residents as needed.
• Maintain neat and tidy reception area, including fresh flowers on desk.
• Coordinate use of common usage area for events/meetings as directed.
• Assist in maintaining appointment notebooks for transportation, hair care, etc. as directed.
• Assist job applicants.
• Assure community directions are available at desk.
• Other duties as assigned.