Resident Concierge & Front Desk Associate

Covenant Retirement Communities & Covenant Care; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

PTO & six paid holidays

403(b) with employer match

Fitness center access

Job summary

Covenant Living in Michigan is seeking a Receptionist to greet residents, staff and visitors in a friendly, professional manner. The role handles phone calls, transfers, messages, and emergency monitoring, maintaining a welcoming lobby and assisting with transportation and events.

The ideal candidate is organized, calm under pressure, and proficient with Microsoft Office. High school education and clerical experience are preferred, with a strong commitment to resident service.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Excellent interpersonal and written communication skills in English.

Responsibilities

• Greet residents, staff, and visitors in person or by phone.
• Answer calls promptly and transfer or take messages as needed.
• Monitor emergency system and coordinate with staff during emergencies.
• Provide information and sign in visitors/contractors with badges as required.
• Balance cash drawer and process payments for programs and transportation.
• Assist residents with transportation requests and sign up for activities.

Skills

Interpersonal skills

Telephone etiquette

Organizational skills

Written communication

Education

High school diploma or equivalent

1 year secretarial/training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living in Michigan is seeking a Receptionist to greet residents, staff and visitors in a friendly, professional manner. The role handles phone calls, transfers, messages, and emergency monitoring, maintaining a welcoming lobby and assisting with transportation and events.

The ideal candidate is organized, calm under pressure, and proficient with Microsoft Office. High school education and clerical experience are preferred, with a strong commitment to resident service.