Resident Concierge & Front Desk Specialist

Great Lakes Management; Plymouth (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Lakes Management seeks a courteous receptionist to provide front-desk support for residents, staff, and visitors. You will handle calls, greet guests, relay messages, and support administrative tasks while maintaining confidentiality and safety protocols.

The role requires strong customer service, excellent communication, and basic Microsoft Office skills; experience with aging populations is a plus. Shift covers every other weekend with a rotating holiday schedule.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system.
• Strong customer service skills.
• Strong communication skills.
• Strong problem solving and judgment skills.
• Ability to relate to aging population.
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Maintain confidentiality and sensitivity.
• Monitor safety systems and emergency response; watch activity in reception and lobby areas.
• Ensure staff respond promptly to situations and relay urgent matters quickly.
• Manage security procedures for keys, pagers, and cameras.
• Advise individuals making inquiries about facility services.
• Respond to emergencies (fire, weather, power outages, elopement, 911) per procedures.
• Perform miscellaneous duties: copying, filing, typing, posting, packing, updating databases, etc.

Skills

Multiline phone

Customer service

Communication

Problem solving

MS Office

Reading/Writing English

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management seeks a courteous receptionist to provide front-desk support for residents, staff, and visitors. You will handle calls, greet guests, relay messages, and support administrative tasks while maintaining confidentiality and safety protocols.

The role requires strong customer service, excellent communication, and basic Microsoft Office skills; experience with aging populations is a plus. Shift covers every other weekend with a rotating holiday schedule.