Resident Concierge & Guest Services Pro

Please Select Community Name/Brand; Chicago (IL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Short-term disability

Long-term disability

Paid time off

DailyPay

Job summary

Senior Lifestyle is seeking team members to greet residents, assist visitors and families, and support daily community operations in a friendly, respectful environment. You will handle calls, monitor safety systems, manage logbooks, and assist with administrative tasks while delivering high customer satisfaction.

The role emphasizes compassion, teamwork, and the ability to multi-task in a busy community setting, with a focus on respectful service and safety for residents and staff alike.

Qualifications

• Three (3) months of related experience preferred.
• Clear and effective English communication required.
• Proficiency with Outlook, Excel and Word.
• Compassionate, professional, kind, engaging and helpful.
• Ability to work as part of a team and handle multiple tasks efficiently.
• Ability to make independent decisions when warranted.
• Maintain a positive and friendly demeanor toward residents and coworkers.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Monitor surveillance cameras, door alarms, life safety systems and building alarms as needed.
• Process reports for work orders, incidents and concerns.
• Receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for community keys and gate passes.
• Assist other departments with administrative functions.
• Ensure timely responses to resident/family/employee concerns and strive for high customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co‑workers.

Skills

English communication

Tools

Outlook

Excel

Word

Job description

Senior Lifestyle is seeking team members to greet residents, assist visitors and families, and support daily community operations in a friendly, respectful environment. You will handle calls, monitor safety systems, manage logbooks, and assist with administrative tasks while delivering high customer satisfaction.

The role emphasizes compassion, teamwork, and the ability to multi-task in a busy community setting, with a focus on respectful service and safety for residents and staff alike.