Resident Concierge & Community Experience Leader

Village Green; Shaker Heights (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Bonus program

Job summary

Village Green is seeking a Concierge to enhance resident satisfaction within the apartment community. The role supports daily operations, assists with events, service requests, and serves as the first contact for residents, visitors, and vendors. Shifts vary by site, including evenings and 24/7 coverage as needed.

The ideal candidate is outgoing with a strong customer-service mindset, able to handle leasing queries when the office is closed and maintain professional communication.

Qualifications

• Must have minimum High School Diploma/GED, social media skills, customer service, and writing skills.
• Must have the availability to work a flexible schedule any day of the week.
• Strong organizational and time management skills.
• Ability to communicate effectively both verbally and written.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Must be team-oriented.

Responsibilities

• Welcomes residents and guests in a courteous and friendly manner as they enter the building.
• Communicates to the residents regularly via resident newsletters and social media.
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Participates in event marketing.
• Provides brochures, floor plans and other collateral to clients.
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours.
• Retrieves packages for residents.
• Provides refreshments to residents and guests.
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc.
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable.
• Prepares incident reports and correlating documentation.
• Adheres to established policies related to fair housing.
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.

Skills

Customer service

Writing skills

Social media skills

Communication

Time management

Organization

Teamwork

Education

High School Diploma/GED

Job description

Village Green is seeking a Concierge to enhance resident satisfaction within the apartment community. The role supports daily operations, assists with events, service requests, and serves as the first contact for residents, visitors, and vendors. Shifts vary by site, including evenings and 24/7 coverage as needed.

The ideal candidate is outgoing with a strong customer-service mindset, able to handle leasing queries when the office is closed and maintain professional communication.