Front Desk Concierge & Leasing Assistant (Evenings)

Village Green; Cleveland (OH); On-site; USD 24,000 - 26,000; Full time

Job summary

Village Green is seeking enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you. Pay: $17.34/hr - $18.74/hr plus a Quarterly Bonus.

Monday - Friday = 2PM - 10AM Shifts. Or Saturday and Sunday = 6AM - 10PM and 10PM - 8AM Shifts.

Qualifications

• Ability to apply good common sense when assisting residents and their guests.
• Must have the availability to work a flexible schedule any day of the week.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Ability to communicate effectively.
• Must be team oriented.

Responsibilities

• Greet residents and guests in a courteous and friendly manner as they enter the building.
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Provides brochures, floor plans and other collateral to clients.
• Completes guest cards, provides mini tours, and acts on leasing behalf during off hours.
• Retrieves packages for residents.
• Provides refreshments to residents and guests.
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout.
• Uses Internet as an aid in providing micro and macro information to residents and guests.
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable.
• Prepares incident reports and correlating documentation.
• Adheres to established policies related to fair housing.
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.

Skills

Customer service

Communication

Sales

Negotiation

Teamwork

Tools

Internet research

Job description

Village Green is seeking enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you. Pay: $17.34/hr - $18.74/hr plus a Quarterly Bonus.

Monday - Friday = 2PM - 10AM Shifts. Or Saturday and Sunday = 6AM - 10PM and 10PM - 8AM Shifts.