Community Concierge & Guest Experience Lead

Village Green; Detroit (MI); Presencial; USD 25.000 - 29.000; Jornada completa

Descripción de la vacante

Village Green is seeking enthusiastic individuals to join our Concierge team at our award-winning apartment communities and be the first point of contact for residents and guests.

The role requires excellent communication and customer service, with duties from greeting residents to coordinating local amenities, tours, and package retrieval. Schedule: Monday - Friday, 4pm-12am. Pay: $18 per hour plus quarterly bonus.

Formación

• Ability to apply good common sense when assisting residents and their guests.
• Availability to work a flexible schedule any day of the week.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Ability to communicate effectively and work well in a team.

Responsabilidades

• Greet residents and guests in a courteous and friendly manner.
• Provide recommendations to residents on local attractions and amenities.
• Provide brochures, floor plans, and other collateral to clients.
• Complete guest cards and assist with mini tours and leasing during off hours.
• Retrieve packages for residents.
• Offer refreshments to residents and guests.
• Keep front lobby stocked with magazines, maps, and collateral.
• Use the Internet to gather information for residents and guests.
• Maintain a clean and orderly front desk and lobby area.
• Prepare incident reports and related documentation.
• Adhere to policies related to fair housing.
• Communicate professionally with coworkers, management, residents, and vendors.
• Maintain confidentiality of residents and contacts.

Conocimientos

Customer service

Persuasive sales

Excellent communication

Negotiation abilities

Descripción del empleo

Village Green is seeking enthusiastic individuals to join our Concierge team at our award-winning apartment communities and be the first point of contact for residents and guests.

The role requires excellent communication and customer service, with duties from greeting residents to coordinating local amenities, tours, and package retrieval. Schedule: Monday - Friday, 4pm-12am. Pay: $18 per hour plus quarterly bonus.