Resident Concierge & Community Experience Lead

Greystar; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Paid Time Off and Holidays

Birthday off after 1 year of service

Onsite housing discount

401(k) with company match

Job summary

Greystar seeks a service-oriented onsite team member to welcome residents and guests, answer inquiries, and coordinate day-to-day operations at the leasing office. You will manage schedules for move-ins, tours, and activities, ensuring amenities are ready and deliveries are handled promptly.

The role involves coordinating with concierge vendors, maintaining local resource information, and supporting events, with competitive benefits and a focus on exceptional resident service.

Responsibilities

• Greet prospects and residents and assist at the leasing office.
• Answer phones, route calls, and follow up on service requests as needed.
• Maintain the guest suite schedule and coordinate move-ins/move-outs at the loading dock/elevator.
• Ensure clubhouse amenities are tour-ready before opening each morning.
• Manage all package deliveries and notify residents within 24 hours.
• Support scheduling, planning, and organization of resident activities and vendor contacts.

Job description

Greystar seeks a service-oriented onsite team member to welcome residents and guests, answer inquiries, and coordinate day-to-day operations at the leasing office. You will manage schedules for move-ins, tours, and activities, ensuring amenities are ready and deliveries are handled promptly.

The role involves coordinating with concierge vendors, maintaining local resource information, and supporting events, with competitive benefits and a focus on exceptional resident service.