Concierge

Willow Bridge Property Company; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Job summary

Willow Bridge Property Company is hiring a Concierge to manage the front desk, assist residents, and coordinate events at our residential properties. The role emphasizes excellent communication, reliability, and a guest-focused approach to service.

You will be the primary contact for residents, visitors, and vendors, ensuring a smooth living experience and timely responses to inquiries. This on-site role requires professional presentation and collaborative teamwork.

Qualifications

• High school education or equivalent required; college degree preferred.
• Strong interpersonal, writing, management and leadership abilities.
• Proficient in basic math and customer service skills.
• Excellent communication and organizational abilities; ability to handle multiple tasks.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents and visitors as needed
• Provide information and assist residents, vendors, contractors and prospective residents
• Be a primary contact between residents, prospective residents and the company
• Promote positive and proactive resident relations and high-quality living experiences
• Handle rent collection and payments as part of property operations
• Accept and disburse Resident packages

Skills

Interpersonal skills

Communication

Leadership

Organizational skills

Customer service

Typing / computer skills

Math proficient

Team collaboration

Education

High school diploma

College degree or equivalent

Tools

Word

Excel

Internet Explorer

Windows XP

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you.

With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.

At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.

We’re currently hiring for a Concierge — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Let’s grow together at Willow Bridge.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents
• Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
• Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/deposits
• Accept and disburse Resident packages

Qualifications

• A high school education or equivalent is required. A college degree or equivalent is preferred.
• Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
• Excellent interpersonal, motivational, writing, management and leadership skills
• Proficient in math
• Outgoing, friendly personality
• Good organizational skills, follow-up and follow through
• Understanding and experience with a wide range of property management/accounting software
• Marketing and budgeting experience
• Ability to handle multiple tasks at one time
• Exceptional communication, customer service and people skills
• Self-motivated; can work independently Detail-oriented
• Basic typing and computer skills including ability to find information on the Internet
• Hotel, hospitality or other service experience a plus
• This role MAY require a valid driver's license

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.