Lux Concierge: Elevate Resident Experience in Nashville

Northwood Ravin; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Retirement match

Generous paid time off

Housing opportunities within ourcommun

Well-being benefits

Job summary

Northwood Ravin's The Place at Fifth + Broadway in Nashville is looking for a Concierge/Resident Services professional who will be the first point of contact for residents and guests, delivering elevated experiences through attentive service and clear communication.

You will maintain a visible, polished front desk, coordinate with onsite teams, handle packages and guest access, and anticipate resident needs to set a welcoming tone across the community.

Qualifications

• Solid foundation in hospitality or service environments.
• Detail-oriented with clear communication and dependable teamwork.

Responsibilities

• Manage concierge desk operations, including packages and guest access.
• Act as a central point of coordination between residents and onsite teams to ensure seamless service execution.
• Maintain visibility in the lobby with hospitality presence.
• Create a polished experience by recognizing residents and anticipating needs.
• Handle resident requests with judgement and follow-through, resolving issues without escalation.

Skills

Hospitality

Customer service

Luxury retail

Job description

Northwood Ravin's The Place at Fifth + Broadway in Nashville is looking for a Concierge/Resident Services professional who will be the first point of contact for residents and guests, delivering elevated experiences through attentive service and clear communication.

You will maintain a visible, polished front desk, coordinate with onsite teams, handle packages and guest access, and anticipate resident needs to set a welcoming tone across the community.