Resident Concierge & Community Experience Lead

Bozzuto; Boston (MA); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Paid leave

Retirement planning

Tuition reimbursement

Inclusive culture

Job summary

Bozzuto in Boston is seeking a dedicated Resident Concierge. You’ll be the first to welcome residents and prospects, create stellar first impressions, and build ongoing positive relationships.

The Daytime Concierge role (Mon-Fri, 8am-4pm) focuses on problem solving, event planning, community engagement, and maintaining front desk operations, with occasional weekend or evening shifts. Candidates should have 2+ years in hospitality, excellent communication, professional appearance, and the ability

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care.
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Communication

Professional appearance

Software proficiency

Attention to details

Customer-focused

Lifting up to 25 pounds

Hospitality experience

Education

2+ years hospitality/retail/travel experience

Tools

Various software & apps

Job description

Bozzuto in Boston is seeking a dedicated Resident Concierge. You’ll be the first to welcome residents and prospects, create stellar first impressions, and build ongoing positive relationships.

The Daytime Concierge role (Mon-Fri, 8am-4pm) focuses on problem solving, event planning, community engagement, and maintaining front desk operations, with occasional weekend or evening shifts. Candidates should have 2+ years in hospitality, excellent communication, professional appearance, and the ability