Resident-Centered Residential Services Leader

Pinnacle-Services; Chaska (MN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Voluntary Life Insurance

401(k) Retirement Plan

Flexible Spending Account

PTO (3 weeks/year for first 2 years)

Job summary

Pinnacle Services is seeking a full-time Residential Program Manager to oversee the day-to-day operations at our Chaska, Minnesota site. This role combines direct care with administrative duties, including medication administration, scheduling, and compliance with DHS/245D licensing.

The position includes a strong focus on staff supervision and person-centered care. The ideal candidate will have supervisory experience, a DHS-aligned background, and familiarity with Therap.

Qualifications

• Must have driver’s license, current auto insurance, and reliable transportation.
• At least 1 year of direct care in a 245D licensed setting.
• Previous supervisory experience.
• Experience using Therap.
• Meet one of DHS Program Coordinator Standards.

Responsibilities

• Oversee site operations and program service delivery including medication administration, coordination of medical appointments, meal planning/preparation, transportation, maintenance, implementation of program plans, data collection/documentation, site cleanliness, maintaining supplies and groceries.
• Coordinate staff scheduling to ensure consistent service delivery.
• Ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service delivery requirements.
• Provide active support and direct care to individuals with developmental disabilities and/or mental health diagnoses.
• Provide initial and ongoing training, direct supervision, and coaching of Direct Support Professionals.
• Ensure medication administration compliance through regular review, observation, and follow up on medication errors.
• Prioritize person-centered practices and positive strategies to support quality of life and development goals.
• Serve as emergency contact and first point of contact for individuals, staff, and external stakeholders.

Skills

Driver's license

Supervisory experience

Direct care experience

Therap

Education

Baccalaureate degree in human services/related

Associate degree in human services/related

Postsecondary diploma in related field

50 hours of education in human services

4 years direct care experience under supervision

Tools

Therap

Job description

Pinnacle Services is seeking a full-time Residential Program Manager to oversee the day-to-day operations at our Chaska, Minnesota site. This role combines direct care with administrative duties, including medication administration, scheduling, and compliance with DHS/245D licensing.

The position includes a strong focus on staff supervision and person-centered care. The ideal candidate will have supervisory experience, a DHS-aligned background, and familiarity with Therap.