Residential Programs Lead - Care, Compliance & Coaching

Pinnacle Services Incorporated; Minneapolis (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

MN Paid Leave

Voluntary Life Insurance

Flexible Spending Account

Paid Time Off

7 Holidays

401K Eligible to contribute 6 months

Job summary

Pinnacle Services is seeking a full-time Residential Program Manager to oversee day-to-day operations of a residential site in the Metro area, Minneapolis region. The role blends direct care with administrative responsibilities, including medication administration oversight and staff coordination.

Responsibilities include training and supervising Direct Support Professionals, ensuring compliance with DHS/245D licensing, and maintaining quality of life outcomes through person-centered approaches.

Qualifications

• Driver's license, current automobile insurance, and reliable transportation.
• At least 1 year of direct care experience in a 245D licensed setting.
• Previous supervisory experience.
• Experience using Therap.
• Meet one of the DHS Program Coordinator Standards.

Responsibilities

• Oversee site operations and program service delivery including medication administration, appointment coordination, meal planning, transportation, maintenance, program plan implementation, data collection, and supplies management.
• Coordinate staff scheduling to ensure consistent service delivery.
• Ensure compliance with policies, DHS/245D licensing and service delivery requirements through quality assurance.
• Provide active support and direct care to individuals with developmental disabilities and/or mental health diagnoses.
• Provide initial and ongoing training, direct supervision, and coaching of Direct Support Professionals.
• Ensure medication administration compliance through regular review and follow-up on errors.
• Prioritize person-centered practices and positive strategies to enhance quality of life and develop skills.
• Serve as emergency contact and first point of contact for individuals, staff, and stakeholders.

Skills

Driver's license

Access to reliable transportation

Experience using Therap

Education

Baccalaureate degree in human services/education/health + 1 year direct care

Associate degree in related field + 2 years direct care

Diploma in related field + 3 years direct care

50 hours of education/training in human services/disabilities

4 years of direct care under supervision

Tools

Therap

Job description

Pinnacle Services is seeking a full-time Residential Program Manager to oversee day-to-day operations of a residential site in the Metro area, Minneapolis region. The role blends direct care with administrative responsibilities, including medication administration oversight and staff coordination.

Responsibilities include training and supervising Direct Support Professionals, ensuring compliance with DHS/245D licensing, and maintaining quality of life outcomes through person-centered approaches.