Resident Care Admin & Front Desk Concierge

Sunrise Senior Living Mgmt Inc; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life insurance

Disability insurance

Retirement savings plans

Employee assistance program

Discount program

Paid time off (PTO) & holidays

Sick time

Tuition reimbursement

myFlexPay

Job summary

Sunrise Senior Living is seeking a Skilled Nursing Concierge to greet visitors, residents and families at the front desk and coordinate daily administrative and medical records tasks. You will ensure accurate documentation while delivering compassionate customer service aligned with Sunrise's mission.

The role involves transcribing physician orders, supporting nursing documentation, and maintaining compliant records across Sunrise systems and regulatory standards.

Qualifications

• Customer service experience required or preferred in skilled nursing/long-term care.
• Strong organizational and communication skills are essential.
• Experience with medical records systems is preferred.

Responsibilities

• Greet visitors, residents and families and manage front desk operations.
• Serve as telephone receptionist and route messages accurately and promptly.
• Perform clerical duties to support Skilled Nursing operations.
• Maintain complete and accurate medical records in compliance with federal, state and Sunrise standards.
• Assemble, file and manage resident charts, admissions and discharge documentation.
• Transcribe physician orders and support nursing documentation as requested.
• Monitor record accuracy and report deficiencies.
• Support risk management, infection control and safety practices.
• Assist residents, families and team members with inquiries and information.

Skills

Customer service

Administrative skills

Communication

Record-keeping

Education

High school diploma / GED

Tools

Medical records systems

Microsoft Office

Sunrise systems

Job description

Sunrise Senior Living is seeking a Skilled Nursing Concierge to greet visitors, residents and families at the front desk and coordinate daily administrative and medical records tasks. You will ensure accurate documentation while delivering compassionate customer service aligned with Sunrise's mission.

The role involves transcribing physician orders, supporting nursing documentation, and maintaining compliant records across Sunrise systems and regulatory standards.