Resident Services Concierge

Sunrise Nursing; Belton (MO); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Dental

Vision

PTO

401K

Descripción de la vacante

Sunrise Nursing & Memory Care seeks a Front Desk Resident Services Coordinator to welcome new residents, explain facility services and assist with daily preferences. You will resolve questions, liaise with departments, and support discharge planning while ensuring resident comfort and satisfaction.

Ideal candidates demonstrate clear communication, teamwork, and a commitment to regulatory compliance, delivering exceptional service to residents, families, and staff alike.

Formación

• Highschool Diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Proficient communication to maintain positive relationships with residents, families, staff and others.

Responsabilidades

• Greets new residents and orients them to facility services.
• Resolves resident requests and inquiries to improve service.
• Acts as liaison between residents and other departments.
• Conducts inquiries on resident satisfaction and reports results.
• Identifies and resolves concerns; reports trends to QA committee.
• Coordinates discharge planning with resident, family, rehab, nursing, referrals.
• Arranges for resident consults annually or as needed.
• Role model for superb customer service.
• Supports compliance with Federal and State regulations and survey processes.

Conocimientos

Effective communication

Educación

Highschool Diploma

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Sunrise Nursing & Memory Care seeks a Front Desk Resident Services Coordinator to welcome new residents, explain facility services and assist with daily preferences. You will resolve questions, liaise with departments, and support discharge planning while ensuring resident comfort and satisfaction.

Ideal candidates demonstrate clear communication, teamwork, and a commitment to regulatory compliance, delivering exceptional service to residents, families, and staff alike.