SN Concierge

Sunrise Senior Living Mgmt Inc; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Plans

Retirement Savings Plans

Employee Assistant Program / Discount

Paid time off

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Skilled Nursing Concierge to greet visitors and residents, manage front desk operations and support medical records in our Skilled Nursing Center.

The role requires a high school diploma, strong customer service skills, and proficiency with MS Office. The position offers competitive pay and comprehensive benefits to support residents, families and team members.

Qualifications

• High school diploma or GED required.
• Customer service experience; skilled nursing or long-term care preferred.
• Experience with medical records systems preferred.
• Strong organizational, communication and record-keeping skills.
• Proficiency in Microsoft Office and ability to learn Sunrise systems.

Responsibilities

• Greet visitors, residents and families and manage front desk operations.
• Serve as telephone receptionist and route messages accurately and promptly.
• Perform clerical duties to support Skilled Nursing operations.
• Maintain complete and accurate medical records in compliance with federal, state and Sunrise standards.
• Assemble, file and manage resident charts, admissions and discharge documentation.
• Transcribe physician orders and support nursing documentation as requested.
• Monitor record accuracy and report deficiencies.
• Support risk management, infection control and safety practices.
• Assist residents, families and team members with inquiries and information.

Skills

Customer service

Organization

Communication

Microsoft Office

Discretion

Education

High school diploma or GED

Tools

Medical records software

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

The Skilled Nursing Concierge serves as the first point of contact for visitors, residents and families, creating a welcoming, professional first impression while supporting the Skilled Nursing Center’s daily administrative and medical records operations. This role ensures accurate documentation and regulatory compliance while delivering exceptional customer service aligned with Sunrise’s mission.

What You’ll Do:

• Greet visitors, residents and families and manage front desk operations
• Serve as telephone receptionist and route messages accurately and promptly
• Perform clerical duties to support Skilled Nursing operations
• Maintain complete and accurate medical records in compliance with federal, state and Sunrise standards
• Assemble, file and manage resident charts, admissions and discharge documentation
• Transcribe physician orders and support nursing documentation as requested
• Monitor record accuracy and report deficiencies
• Support risk management, infection control and safety practices
• Assist residents, families and team members with inquiries and information

What We’re Looking For:

• High school diploma/GED required
• Customer service experience; skilled nursing or long-term care preferred
• Experience with medical records systems preferred
• Strong organizational, communication and record-keeping skills
• Proficiency in Microsoft Office and ability to learn Sunrise systems
• Ability to manage multiple priorities with professionalism and discretion

Skilled Nursing Concierge – Create a Welcoming Experience While Supporting Resident Care Operations Concierge | Front Desk | Customer Service | Medical Records | Skilled Nursing | Healthcare Administration

Pay Range: 15.00 - 18.80

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan. Some benefits have eligibility requirements.

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.