Resident Advocate — On-Site Housing & Support

HomeFirst; Rohnert Park, Northern (CA, KY); Hybrid; USD 70,404,000 - 74,390,000; Full time

Job summary

HomeFirst is seeking a Resident Advocate for the Labath Landing program in San Jose, CA. The role supports participants on-site, coordinating access to services and housing resources with a focus on safety and continuity of care.

The position emphasizes trauma-informed care, crisis intervention, and collaboration with the Program Manager to move participants toward permanent housing. Evening/grave shifts are included in a nonprofit setting.

Qualifications

• AA degree or equivalent (2 years higher education) or two years of field experience in social services
• Sensitivity to the needs of unhoused individuals
• Experience working with unhoused population

Responsibilities

• Care for the safety and supervision of program participants and guests
• Check guests in/out using HMIS
• Document all notes of services provided into HMIS within 3 business days
• Complete intake of potential participants including VI-SPDAT assessments
• Work with participants to execute their housing plans
• Provide direct guest support with developing, updating, and reassessing housing plans
• Lead weekly workshops for participants on site (e.g., financial literacy, tenant rights, resume building)
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices and trauma-informed care
• Complete and file paperwork in a timely manner

Education

AA degree or equivalent (2 years higher education) or two years field experience in social services

Sensitivity to the needs of unhoused individuals

Experience working with unhoused population

Job description

HomeFirst is seeking a Resident Advocate for the Labath Landing program in San Jose, CA. The role supports participants on-site, coordinating access to services and housing resources with a focus on safety and continuity of care.

The position emphasizes trauma-informed care, crisis intervention, and collaboration with the Program Manager to move participants toward permanent housing. Evening/grave shifts are included in a nonprofit setting.