Resident Admissions Concierge

Tampa in; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

PACS in Tampa, FL is seeking an Admissions Assistant to support the Admissions Coordinator and ensure a smooth transition for new residents and families. You will greet prospective residents, coordinate admissions, and help with documentation and tours.

You will work with nursing, social services, and admin staff to maintain records, verify insurance, and assist with referrals, while upholding confidentiality and professional service in a busy facility.

Qualifications

• Experience in admissions, healthcare, or long‑term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre‑admission assessments and documentation.
• Maintain accurate and up‑to‑date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Admissions experience

Healthcare knowledge

Customer service

Tools

Microsoft Office

EHR systems

Job description

PACS in Tampa, FL is seeking an Admissions Assistant to support the Admissions Coordinator and ensure a smooth transition for new residents and families. You will greet prospective residents, coordinate admissions, and help with documentation and tours.

You will work with nursing, social services, and admin staff to maintain records, verify insurance, and assist with referrals, while upholding confidentiality and professional service in a busy facility.