Resident Accounts & Collections Specialist

Progress Residential; Nevada (IA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive base + performance bonuses

Medical, dental, vision

401(k) with company match

Paid holidays + PTO

Parental leave

Job summary

Progress Residential is seeking a Resident Accounts Specialist to serve as a primary liaison for residents, handling account inquiries, payments, and collections with a focus on exceptional service. The role involves coordination with central support and local offices to maintain rent stability and timely payments.

Responsibilities include processing payments, managing move-in/out activities in Yardi, and supporting court-related processes as needed.

Qualifications

• High School graduate required.
• College degree is a plus; 3+ years’ property management experience in single-family or multi-family rental industry.
• Honest, ethical, and able to maintain confidentiality.

Responsibilities

• Serve as primary liaison between residents and market office teams; provide exceptional resident-facing service.
• Handle resident accounts and payments; manage collections with a goal of minimizing delinquencies.
• Process payments and conduct move-in/move-out operations in Yardi and related systems.
• Assist with court appearances when required and coordinate eviction-related activities.
• Research and resolve resident ledger disputes and respond to formal complaints.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

Real Estate license

Property Manager Permit (Nevada)

Tools

Yardi Voyager

Salesforce

Job description

Progress Residential is seeking a Resident Accounts Specialist to serve as a primary liaison for residents, handling account inquiries, payments, and collections with a focus on exceptional service. The role involves coordination with central support and local offices to maintain rent stability and timely payments.

Responsibilities include processing payments, managing move-in/out activities in Yardi, and supporting court-related processes as needed.