Resident Accounts Champion - Property Management

Progress Residential®; Las Vegas (NV); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid holidays and generous PTO

Job summary

Progress Residential is seeking a Resident Accounts Specialist in Las Vegas to manage resident accounts, collect payments, and coordinate between central support and market offices. You will handle customer inquiries, help reduce evictions, and support operations to maintain rent stability.

The role requires strong communication, organizational skills, and experience with property management systems such as Salesforce and Yardi. Weekend availability may be required.

Qualifications

• High School graduate required; college degree is a plus.
• Experience in property management or customer service preferred.
• Comfort interacting with residents and strong communication skills.

Responsibilities

• Provide exceptional resident-facing customer service in person, email, and phone.
• Process payments and manage resident ledgers in Salesforce and Yardi.
• Collaborate with market offices to drive rental collections and reduce delinquency.
• Assist with move-ins/outs and court appearances as needed.
• Review charges for accuracy and resolve disputes or inquiries.
• Support central teams with documentation and timelines for complaints.

Skills

Customer Service

Communication

MS Office

Yardi Voyager

Salesforce

Problem Solving

Education

High School Diploma

College degree a plus

Tools

Salesforce

MS Excel

Yardi Voyager

Job description

Progress Residential is seeking a Resident Accounts Specialist in Las Vegas to manage resident accounts, collect payments, and coordinate between central support and market offices. You will handle customer inquiries, help reduce evictions, and support operations to maintain rent stability.

The role requires strong communication, organizational skills, and experience with property management systems such as Salesforce and Yardi. Weekend availability may be required.