Residence Service Supervisor (Nights)

University of Leeds; Leeds (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

The University of Leeds is seeking a Residence Service Supervisor (Nights) to manage front-line services at St Marks Halls and other locations. The role includes customer service, site audits, and supervising contractors. Flexible working arrangements are available.

Benefits

Generous annual leave entitlement

Pension scheme options

Health and Wellbeing discounts

Access to on-site childcare

Shopping discounts

Qualifications

• Significant experience in a front-line customer service environment.
• Ability to work independently and as part of a team.

Responsibilities

• Provide high-quality front-line reception services.
• Conduct site audits and supervise external contractors.
• Undertake minor repair and maintenance tasks.

Skills

Customer Service

Communication

Interpersonal Skills

Job description

Join to apply for the Residence Service Supervisor (Nights) role at University of Leeds

This role will be based at St Marks Halls, but you should be prepared to work around the University campus. We are open to discussing flexible working arrangements.

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer-focused individual to join our team. You will have significant experience working in a front-line customer service environment, with strong communication and interpersonal skills. You should be able to work on your own initiative with minimal supervision and as part of a team. Your responsibilities will include providing high-quality front-line reception services, undertaking minor repair and maintenance tasks, conducting site audits, and supervising external contractors in line with our Service Level Agreements.

Residence staff are required to provide a flexible service, working at various Residence locations as needed. You will be based at Devonshire Hall but should be prepared to work at other Residential Services sites. The role involves driving a Residential Services vehicle, so a full, current, valid driving licence (manual vehicles) and recent driving experience are required.

The standard shift pattern is 4 days on, 4 days off, with 10-hour shifts including a 1-hour unpaid break, supporting a balanced work-life schedule.

This role requires a Basic Disclosure Check and is not eligible for Skilled Worker visa sponsorship. For other visa options, visit: https://www.gov.uk/browse/visas-immigration/work-visas.

What we offer in return:

• Generous annual leave entitlement.
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies, and more.
• Access to on-site childcare, shopping discounts, and travel schemes.

To explore the position further or for any queries, please contact:

Sara Short, Senior Residences Manager

Email: [e-mail]