Guest Service Supervisor

Global Partners LP; Town of Germantown (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where your passion for guest care will shine. In this role, you will lead a team to provide exceptional service, ensuring every guest leaves with a smile. With a focus on building relationships and problem-solving, you will create a welcoming environment that encourages repeat visits. This position offers competitive pay and growth opportunities, supported by a dedicated Talent Development Team. If you thrive in a dynamic setting and are eager to contribute to a vibrant community, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Retirement Plan

Tuition Reimbursement

Competitive Pay

Professional Development Opportunities

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years old with reliable transportation.

Responsibilities

• Supervise staff to ensure effective job performance.
• Greet guests and ensure a positive shopping experience.
• Manage cash processes and maintain store cleanliness.

Skills

Guest Service Orientation

Relationship Building

Problem Solving

Organizational Skills

Decision Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experiences while facilitating the completion of all store-level tasks.

About Global Partners LP

With over 90 years of history, Global Partners LP has been delivering energy to communities for growth, movement, and prosperity. Our offerings include Alltown Fresh, known for chef-led creations and guest-focused retail, and a vast network of over 50 liquid energy terminals across the eastern seaboard. We are committed to embracing the future, investing in energy transition initiatives like GlobalGLO, and supporting our communities through charitable work.

We are excited for the next 90 years and eager to bring innovative ideas to our guests and customers. We seek passionate individuals with great ideas to contribute to our future. If you are motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring

• Genuinely love taking care of guests and take pride in your work.
• Maintain a guest-first mentality, providing friendly greetings and farewells.
• Confident in making eye contact and engaging with guests.
• Excellent relationship-building skills to connect with guests and colleagues.
• Trustworthy and responsible.
• Detail-oriented with strong organizational skills.
• Effective problem-solving abilities to defuse issues.
• Self-starter capable of making decisions and directing others.

Responsibilities

• Supervise staff to ensure job duties are performed effectively.
• Coach employees through constructive feedback.
• Greet guests and ensure a positive shopping experience.
• Follow safety, security, quality, and operational policies.
• Operate the POS system and manage cash processes.
• Maintain store cleanliness and safety standards.
• Execute guest service programs around the clock.
• Manage cash deposits, lottery, gift cards, and checks.
• Replenish stock to maintain availability.
• Address guest inquiries and complaints.
• Check in vendors as per guidelines.

What We Offer

• Competitive pay and growth opportunities, supported by our Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• Retirement plan with 401k and matching contributions.
• Professional development, including tuition reimbursement after six months.

Interview Process

• Interested candidates should apply to start the process.
• Resumes will be reviewed, and suitable candidates will be contacted.
• Interviews may be conducted in person or via Zoom.

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Efficient and organized.
• Must be at least 18 years old with reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in various temperatures.

Education

High School Diploma or GED required.

Wage: $16.50 - $17.50/hr

We value passion and potential. Even if you don't meet every requirement, we encourage you to apply. We celebrate diversity and are committed to equal opportunity employment. For accommodations, contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests for employment decisions and adhere to all applicable laws regarding employment practices.