Guest Service Supervisor

Global Partners LP; Town of Malta (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences and lead a dedicated team. In this role, you will supervise daily operations, ensuring guest satisfaction while maintaining store standards. Your ability to build relationships and solve problems will be key to fostering a welcoming environment. With competitive pay and opportunities for growth, this is a fantastic chance to contribute to a forward-thinking company committed to community and innovation. If you are motivated by delivering exceptional service and driving positive change, we want to hear from you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Tuition Reimbursement

Wellness Support

Qualifications

• Flexible hours including days, nights, weekends, and holidays.
• Reliable transportation and valid driver's license required.

Responsibilities

• Supervise employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Satisfaction

Relationship Building

Problem Solving

Detail-Oriented

Self-Starter

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

We're excited for the next 90 years and the innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You prioritize guest satisfaction, providing pleasant greetings and farewells.
• You are confident and make eye contact with guests.
• You possess strong relationship-building skills and can connect with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented.
• You handle issues with problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and operational policies.
• Operate the point of sale system and manage cash levels.
• Maintain store cleanliness and sanitation.
• Implement guest service programs and processes 24/7.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Replenish stock to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in vendors as per guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health, dental, vision, and life insurance, plus wellness support.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months.

Interview Process

1. Apply if interested.
2. Resume review by hiring manager.
3. In-person or Zoom interviews, with additional details provided.

Qualifications

• Flexible hours, including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Work in various temperatures.

Education

High School Diploma or GED required.

Wage

$16.50 - $17.50/hr

Our Values

We value passion, potential, diversity, and inclusion. We encourage applicants from all backgrounds and experiences to apply. For accommodations, contact our recruiting department at 781-891-4000.