Guest Service Supervisor

Global Partners LP; City of Hudson (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience while managing store operations. This role involves supervising staff, ensuring a welcoming environment, and maintaining high service standards. Ideal candidates will have strong organizational skills, a guest-first mentality, and the ability to resolve issues effectively. Join a company committed to growth and innovation, where your contributions will help shape the future of guest services. If you're ready to make a difference in a dynamic environment, this opportunity is perfect for you.

Benefits

Health and wellness benefits

401k plan with company match

Tuition reimbursement after 6 months

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and valid driver's license.

Responsibilities

• Supervise employees to ensure they perform their duties.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Leadership

Relationship Building

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate through charitable work.

Our Vision

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you opportunities to advance your career.

Energy You Bring

• Work from your heart, genuinely love taking care of guests, and take pride in your work.
• Display a guest-first mentality and showcase exceptional guest service skills by providing pleasant greetings and farewells.
• Be confident and make eye contact with guests.
• Build strong relationships with guests and colleagues.
• Be trustworthy and responsible.
• Be detail-oriented with excellent organizational skills.
• Resolve issues using problem-solving techniques.
• Be a self-starter with the ability to make decisions.
• Lead and prioritize tasks effectively.

Responsibility Gauges

• Supervise employees to ensure they perform their duties.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and store operation policies.
• Operate the point of sale system according to standards; manage cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits for You

• Competitive salary and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver's license.
• Ability to access all store areas.
• Ability to lift up to 25 lbs and work in varying temperatures.

Education

High School Diploma or GED required.

Wage

$16.50 - $17.50 per hour.

Equal Opportunity Employer

We value diversity and are committed to creating an inclusive environment. We do not discriminate based on race, religion, gender, age, or other protected categories. For accommodations, contact our recruiting department at 781-891-4000.