Residence Life Operations Lead

Iowa Western Community College Inc; Council Bluffs (IA); In loco; USD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

Iowa Western Community College Inc. seeks a Residence Life Operations Manager to oversee daily business office activities, contract management, billing, and room assignments for about 1,300 residents.

The role interfaces with students, families, and campus departments to ensure smooth move-in/out, accurate records, and timely communications. You will coordinate with Athletics and other campus units, develop reports, and support continuous improvement of housing processes.

Competenze

• Experience in a customer-related field with the ability to respond quickly and congenially.
• Strong communication and organizational skills, plus business and management abilities.
• Accuracy and efficiency in data entry and file maintenance.
• Sensitivity to diverse student backgrounds in a college setting.
• Desire to work with a variety of people on a regular basis.

Mansioni

• Manage housing contracting and billing processes, including online contracts and room assignments for about 1,300 residents.
• Maintain housing databases and ensure accuracy in student records and billing.
• Coordinate with Athletics and other campus teams on housing applications, deposits, and roster updates.
• Serve as primary contact for students and families on contracts, billing, room assignments, and move-in/out issues.
• Create reports on occupancy, applications, rosters, and housing statistics for administration.
• Collaborate with IT and eRezLife to update student accounts and training materials.

Conoscenze

Customer service

Communication skills

Organization skills

Data entry

Team management

Formazione

Associate's degree

Bachelor's degree

Descrizione del lavoro

Iowa Western Community College Inc. seeks a Residence Life Operations Manager to oversee daily business office activities, contract management, billing, and room assignments for about 1,300 residents.

The role interfaces with students, families, and campus departments to ensure smooth move-in/out, accurate records, and timely communications. You will coordinate with Athletics and other campus units, develop reports, and support continuous improvement of housing processes.