Residence Director: Community Housing & Leadership

National Council of Young Men's Christian Associations of the United States of America; New York (NY); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement benefits

Medical benefits

Paid time off

Job summary

The YMCA of Greater New York is seeking a Residence Director for the Prospect Park YMCA in Brooklyn, NY. This full-time role leads the Community House operations, delivers exceptional hospitality to guests and tenants, and ensures lease compliance and regulatory adherence.

You will supervise staff, manage occupancy and tenant relations, and coordinate with social services to support residents while handling Section 8 processes and monthly payments.

Qualifications

• High School diploma or equivalent;Coursework toward Bachelor’s Degree preferred
• Level I – 2 to 3 years of customer service experience
• Level II – 3 to 5 years of customer service experience
• Level III – 5+ years of customer service experience
• Strong interpersonal skills with the ability to quickly build rapport and credibility
• Entrepreneurial spirit with willingness to cover additional shifts
• Ability to work in a fast-paced environment and deal with pressure
• Solution-oriented
• Knowledge of Microsoft Office

Responsibilities

• Conduct weekly meetings with YMCA Fiscal Officer and Accounts Payable to manage invoices.
• Conduct weekly meetings with Social Service Director to coordinate daily operations.
• Manage day-to-day operations of Community House related to building maintenance, security, and resident administration.
• Act as liaison with government agencies, social service agencies, and other external partners.
• Manage Community House occupancy in accordance with government agency requirements.
• Coordinate the preparation of vacant rooms for occupancy in collaboration with Properties.
• Review prospective residents referred by Social Services and participate in risk management review.
• Address resident concerns related to leases, House Rules, rent payments, and other tenant matters.
• Work with attorneys on landlord-tenant matters including legal cases and eviction proceedings as appropriate.
• Manage and assist with the Section 8 voucher and application process.
• Manage and assist with residents’ yearly lease processes including regular and Section 8 leases.
• Coordinate room inspections with HPD agents and Properties.
• Manage the Tenant Money Management Program with HRA for monthly payments.
• Work closely with the Financial Coordinator and Social Services past due rent collections.
• Assist with the annual HPD Home Written Agreement report preparation and submission.
• Review and manage audit requirements for Social Services during HRA and HPD reviews.
• Monitor payroll reports.
• Maintain Community House furniture and equipment and coordinate replacement ordering.
• Supervise Community House staff, including the Financial Coordinator.
• Coordinate occupation of the Sea-Farer’s Room.
• Provide indirect supervision of Social Services provider for occupant requests.
• Communicate with Social Services as they assist residents with HRA when rent can’t be paid.

Skills

Customer service

Interpersonal skills

Rapport building

Team coverage

Education

High school diploma

Bachelor’s degree coursework preferred

Tools

Microsoft Office

Job description

The YMCA of Greater New York is seeking a Residence Director for the Prospect Park YMCA in Brooklyn, NY. This full-time role leads the Community House operations, delivers exceptional hospitality to guests and tenants, and ensures lease compliance and regulatory adherence.

You will supervise staff, manage occupancy and tenant relations, and coordinate with social services to support residents while handling Section 8 processes and monthly payments.