Housing Programs Operations Leader

Broome County YMCA; City of Binghamton (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Free YMCA membership for you and your,

403(b) Retirement Plan

YMCA Retirement Plan

Employee Assistance Program

Job summary

The YMCA of Broome County seeks a full-time Assistant Director of Housing & Homeless Services to lead daily operations of residential housing and homeless services programs in Binghamton, NY. You will supervise staff, ensure safety and compliance, coordinate with the Housing Director, and prepare monthly and quarterly reports while maintaining confidentiality.

This leadership role offers opportunities to partner with community organizations and advance services for residents experiencing

Qualifications

• 2+ years of experience with individuals experiencing homelessness or in a related human services field
• Associate's degree in Human Services, Social Work or a related field preferred
• Knowledge of homeless services, supportive housing, community resources or residential programs
• Knowledge of mental health and substance-use issues
• Strong leadership, communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to supervise employees and manage multiple operational priorities
• Ability to maintain confidentiality and professionalism
• Comfortable working in a residential human-services environment

Responsibilities

• Oversee daily housing and residential program operations to maintain a safe, functional and compliant environment for residents, employees and visitors.
• Supervise and support the Resident Support Officer/Security team, including scheduling, training, staff development and performance management.
• Monitor employee performance and ensure staff meet program expectations and operational standards.
• Conduct regular audits of safety logs, inspection forms, incident documentation and staff records.
• Help ensure compliance with applicable housing program regulations, policies and reporting requirements.
• Review and update emergency preparedness and safety plans and ensure required employee training remains current.
• Collect and analyze program information for monthly and quarterly reports.
• Coordinate with the Housing Director on program performance, operational needs and regulatory requirements.
• Monitor facility and maintenance concerns and ensure work orders and repairs are completed promptly.
• Participate in community partnerships and meetings related to homelessness, housing and coordinated services.
• Assist with recruitment, hiring, onboarding, training and employee evaluations.
• Maintain appropriate confidentiality, professionalism and boundaries when working with residents and staff.

Skills

Leadership

Staff supervision

Regulatory compliance

Safety

Emergency preparedness

Program reporting

Communication

Interpersonal skills

Time management

Education

Associate's degree in Human Services, Social Work or related field

Job description

The YMCA of Broome County seeks a full-time Assistant Director of Housing & Homeless Services to lead daily operations of residential housing and homeless services programs in Binghamton, NY. You will supervise staff, ensure safety and compliance, coordinate with the Housing Director, and prepare monthly and quarterly reports while maintaining confidentiality.

This leadership role offers opportunities to partner with community organizations and advance services for residents experiencing