Residence Director — Community Housing & Services

YMCA of Greater New York; New York (NY); Sur place; USD 66 000 - 89 000; Plein temps

Avantages offerts par ce poste

Retirement benefits

Medical benefits

Paid time off

Free YMCA membership

Résumé du poste

The YMCA of Greater New York is seeking a Residence Director to lead the operation of the Prospect Park Community House, ensuring high hospitality standards and compliance with leases and laws. You will supervise staff and coordinate with social services, government agencies, and external partners to provide safe, quality living spaces for tenants and guests.

You will manage occupancy, lease processes, and housing programs, collaborating with the Financial Coordinator and Social Services to

Qualifications

• High School diploma or equivalent; course work toward Bachelor’s Degree preferred
• Level I – 2 to 3 years of customer service experience; Level II – 3 to 5 years of customer service experience; Level III – 5+ years of customer service experience
• Strong interpersonal skills with the ability to quickly build rapport and credibility
• Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times
• Ability to work in a fast-paced environment and deal with pressure
• Excellent service skills
• Solution oriented
• Knowledge of Microsoft Office

Responsabilités

• Conduct weekly meetings with YMCA Fiscal Officer and Accounts Payable to manage invoices.
• Conduct weekly meetings with Social Service Director to coordinate daily operations.
• Manage the day-to-day operations of Community House related to building maintenance, security, and resident administration, in collaboration with Properties and Membership departments.
• Act as liaison with government agencies, social service agencies, and other external partners.
• Manage Community House occupancy in accordance with government agency requirements and approved occupancy levels, in coordination with Social Services as the requestor.
• Coordinate the preparation of vacant rooms for occupancy in collaboration with Properties.
• Review prospective residents referred by Social Services and participate in the risk management review of applications.
• Address resident concerns related to leases, House Rules, rent payments, and other tenant matters.
• Work with attorneys on landlord-tenant matters, including legal cases, court appearances, and eviction proceedings, as appropriate.
• Manage and assist with the Section 8 voucher and application process in coordination with the Financial Coordinator.
• Manage and assist with residents’ yearly lease processes, including regular and Section 8 leases, in coordination with the Financial Coordinator.
• Coordinate room inspections with HPD agents and Properties.
• Manage the Tenant Money Management Program in coordination with HRA to support the receipt and processing of monthly resident payments.
• Work closely with the Financial Coordinator and Social Services past due rent collections.
• Assist with the preparation and submission of the annual HPD Home Written Agreement report.
• Review and manage audit requirements for Social Services during HRA and HPD Home Written Agreement review.
• Monitor payroll reports.
• Maintain Community House furniture and equipment in good condition. Coordinate replacement ordering as needed.
• Supervise Community House staff, including Financial Coordinator.
• Coordinate occupation of the Sea‑Farer's Room.
• Provide indirect supervision of Social Services provider.
• Work with Social Services’ requests for occupants to fill rooms.
• Communicate with Social Services as they assist residents with HRA when rent can’t be paid.

Connaissances

Customer service

Interpersonal skills

Reliability

Entrepreneurial spirit

Ability to work under pressure

Service orientation

Microsoft Office

Formation

High School diploma

Bachelor’s degree coursework preferred

Outils

Microsoft Office

Description du poste

The YMCA of Greater New York is seeking a Residence Director to lead the operation of the Prospect Park Community House, ensuring high hospitality standards and compliance with leases and laws. You will supervise staff and coordinate with social services, government agencies, and external partners to provide safe, quality living spaces for tenants and guests.

You will manage occupancy, lease processes, and housing programs, collaborating with the Financial Coordinator and Social Services to