Residence Director (Prospect Park YMCA)

National Council of Young Men's Christian Associations of the United States of America; New York (NY); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement benefits

Medical benefits

Paid time off

Job summary

The YMCA of Greater New York is seeking a Residence Director for the Prospect Park YMCA in Brooklyn, NY. This full-time role leads the Community House operations, delivers exceptional hospitality to guests and tenants, and ensures lease compliance and regulatory adherence.

You will supervise staff, manage occupancy and tenant relations, and coordinate with social services to support residents while handling Section 8 processes and monthly payments.

Qualifications

• High School diploma or equivalent;Coursework toward Bachelor’s Degree preferred
• Level I – 2 to 3 years of customer service experience
• Level II – 3 to 5 years of customer service experience
• Level III – 5+ years of customer service experience
• Strong interpersonal skills with the ability to quickly build rapport and credibility
• Entrepreneurial spirit with willingness to cover additional shifts
• Ability to work in a fast-paced environment and deal with pressure
• Solution-oriented
• Knowledge of Microsoft Office

Responsibilities

• Conduct weekly meetings with YMCA Fiscal Officer and Accounts Payable to manage invoices.
• Conduct weekly meetings with Social Service Director to coordinate daily operations.
• Manage day-to-day operations of Community House related to building maintenance, security, and resident administration.
• Act as liaison with government agencies, social service agencies, and other external partners.
• Manage Community House occupancy in accordance with government agency requirements.
• Coordinate the preparation of vacant rooms for occupancy in collaboration with Properties.
• Review prospective residents referred by Social Services and participate in risk management review.
• Address resident concerns related to leases, House Rules, rent payments, and other tenant matters.
• Work with attorneys on landlord-tenant matters including legal cases and eviction proceedings as appropriate.
• Manage and assist with the Section 8 voucher and application process.
• Manage and assist with residents’ yearly lease processes including regular and Section 8 leases.
• Coordinate room inspections with HPD agents and Properties.
• Manage the Tenant Money Management Program with HRA for monthly payments.
• Work closely with the Financial Coordinator and Social Services past due rent collections.
• Assist with the annual HPD Home Written Agreement report preparation and submission.
• Review and manage audit requirements for Social Services during HRA and HPD reviews.
• Monitor payroll reports.
• Maintain Community House furniture and equipment and coordinate replacement ordering.
• Supervise Community House staff, including the Financial Coordinator.
• Coordinate occupation of the Sea-Farer’s Room.
• Provide indirect supervision of Social Services provider for occupant requests.
• Communicate with Social Services as they assist residents with HRA when rent can’t be paid.

Skills

Customer service

Interpersonal skills

Rapport building

Team coverage

Education

High school diploma

Bachelor’s degree coursework preferred

Tools

Microsoft Office

Job description

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Prospect Park YMCA is seeking a Residence Director who will provide leadership and direction to the successful operation ofthe Branch Community House by leading and demonstrating outstanding hospitalityand the fulfillment of related job responsibilities. These responsibilitiesinclude supervising and administering all aspects of Prospect Park CommunityHouse to achieve service, satisfaction, compliance, and retention. The Residence Director willensure excellent customer service to our guests and tenants at all times, and provideleadership and management of Housing tenants by ensuring compliance with leaseterms, applicable laws, regulations, etc. They will work closely with the third-partysocial services agencies, and other NYC agencies to maintain a safe, qualityexperience for all tenants and guests, and will provide additional support asneeded to the Community House department. The Residence Director carries outthe mission and vision of the Y and adheres to the Y values when dealing withstaff and customers.

Key Responsibilities

• Conduct weekly meetings YMCA Fiscal Officer and Accounts Payable to manage invoices.
• Conduct weekly meetings with Social Service Director to coordinate daily operations.
• Manage the day-to-day operations of Community House related to building maintenance, security, and resident administration, in collaboration with Properties and Membership departments.
• Act as liaison with government agencies, social service agencies, and other external partners.
• Manage Community House occupancy in accordance with government agency requirements and approved occupancy levels, in coordination with Social Services as the requestor.
• Coordinate the preparation of vacant rooms for occupancy in collaboration with Properties.
• Review prospective residents referred by Social Services and participate in the risk management review of applications.
• Address resident concerns related to leases, House Rules, rent payments, and other tenant matters.
• Work with attorneys on landlord-tenant matters, including legal cases, court appearances, and eviction proceedings, as appropriate.
• Manage and assist with the Section 8 voucher and application process in coordination with the Financial Coordinator.
• Manage and assist with residents’ yearly lease processes, including regular and Section 8 leases, in coordination with the Financial Coordinator.
• Coordinate room inspections with HPD agents and Properties.
• Manage the Tenant Money Management Program in coordination with HRA to support the receipt and processing of monthly resident payments.
• Work closely with the Financial Coordinator and Social Services past due rent collections.
• Assist with the preparation and submission of the annual HPD Home Written Agreement report.
• Review and manage audit requirements for Social Services during HRA and HPD Home Written Agreement review.
• Monitor payroll reports.
• Maintain Community House furniture and equipment in good condition. Coordinate replacement ordering as needed.
• Supervise Community House staff, including Financial Coordinator.
• Coordinate occupation of the Sea-Farer's Room.
• Provide indirect supervision of Social Services provider. Work with Social Services’ requests for occupants to fill rooms.
• Communicate with Social Services as they assist residents with HRA when rent can’t be paid.

Desired Skills & Experience

• High Schooldiploma or equivalent;Coursework toward Bachelor’s Degree preferred
• Level I – 2 to 3 years of customer service experience; Level II – 3 to 5 years of customer service experience; Level III – 5+ years of customer service experience
• Strong interpersonal skills with the ability to quickly build rapport and credibility
• Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times
• Ability to work in a fast-paced environment and deal with pressure
• Solutionoriented
• Knowledge of Microsoft Office

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits , medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work.

Position Details

Residence Director (Prospect Park YMCA)

Full-Time/Regular

$66,300 - $89,100 Salaried

Prospect Park YMCA

357 9th St

Brooklyn, New York, 11215

United States

EQUAL OPPORTUNITY EMPLOYER DRUGFREE WORKPLACE

Auxiliary aids and services are available upon request to individuals with disabilities