Residence Club Assistant Manager - Owner Services

Thesebastianvail; Vail (CO); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite shift parking

401K with Match

PTO 4 weeks/year

Wellness Bonus

Full benefits package

Descripción de la vacante

The Sebastian Vail in Colorado is seeking a proactive Residence Club Assistant Manager to assist in setting goals, policies and procedures for the Residence Club. You will engage with Owners, manage pre-arrival communications, coordinate with Housekeeping and ensure the club remains neat and organized.

The role emphasizes guest service, collaboration with engineers for maintenance, and a courteous, professional demeanor while supporting a seasonal team in a year-round operation.

Responsabilidades

• Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the Residence Club.
• Identifies Owner needs and provides information regarding policies, services and amenities.
• Responsible for sending pre-arrival letters and maintaining arrival spreadsheets.
• Coordinates with Housekeeping regarding early/late guests, VIPs and group activity.
• Ensure Owners’ Lounge and all Residence Club grounds are kept neat and tidy.
• Ensure Owners’ Lounge is stocked with proper items daily.
• Maintain and update inventory of Owner Storage on property.
• Assist the Manager in implementing rental release procedures and ability to release units into the program.
• Assist the Manager in Residence and room details as well as Club Access Rules and Regulations to process reservations or cancellations.
• Notify engineering of areas needing maintenance.
• Assist in resolving Owner complaints with courtesy and professionalism.
• Contribute to the Residence Club’s service efficiency with guidance on topics.
• Exhibit courteous, cooperative behavior with public and staff; promote a harmonious workplace.
• Present oneself professionally with Owners and Hotel guests.
• Make an effort to get to know Owners and their families.

Descripción del empleo

The Sebastian Vail in Colorado is seeking a proactive Residence Club Assistant Manager to assist in setting goals, policies and procedures for the Residence Club. You will engage with Owners, manage pre-arrival communications, coordinate with Housekeeping and ensure the club remains neat and organized.

The role emphasizes guest service, collaboration with engineers for maintenance, and a courteous, professional demeanor while supporting a seasonal team in a year-round operation.