Assistant Residence Club Manager

Thesebastianvail; Vail (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free onsite shift parking

401K with Match

PTO 4 weeks/year

Wellness Bonus

Full benefits package

Job summary

The Sebastian Vail in Colorado is seeking a proactive Residence Club Assistant Manager to assist in setting goals, policies and procedures for the Residence Club. You will engage with Owners, manage pre-arrival communications, coordinate with Housekeeping and ensure the club remains neat and organized.

The role emphasizes guest service, collaboration with engineers for maintenance, and a courteous, professional demeanor while supporting a seasonal team in a year-round operation.

Responsibilities

• Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the Residence Club.
• Identifies Owner needs and provides information regarding policies, services and amenities.
• Responsible for sending pre-arrival letters and maintaining arrival spreadsheets.
• Coordinates with Housekeeping regarding early/late guests, VIPs and group activity.
• Ensure Owners’ Lounge and all Residence Club grounds are kept neat and tidy.
• Ensure Owners’ Lounge is stocked with proper items daily.
• Maintain and update inventory of Owner Storage on property.
• Assist the Manager in implementing rental release procedures and ability to release units into the program.
• Assist the Manager in Residence and room details as well as Club Access Rules and Regulations to process reservations or cancellations.
• Notify engineering of areas needing maintenance.
• Assist in resolving Owner complaints with courtesy and professionalism.
• Contribute to the Residence Club’s service efficiency with guidance on topics.
• Exhibit courteous, cooperative behavior with public and staff; promote a harmonious workplace.
• Present oneself professionally with Owners and Hotel guests.
• Make an effort to get to know Owners and their families.

Job description

Summary:

At The Sebastian Vail, we’re looking for a proactive and organized Residence Club Assistant Manager to join our team. In this role, you’ll support in setting and implementing goals, policies, and procedures for our Residence Club. You’ll engage with Owners, manage pre-arrival communication, coordinate with Housekeeping, and ensure the overall cleanliness and organization of the club.

Employment Type:Full Time, Year Round

Key Responsibilities:

• Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the Residence Club.
• Identifies Owner needs and provides information regarding policies, services and amenities.
• Responsible for sending pre-arrival letters and maintaining arrival spreadsheets.
• Coordinates with Housekeeping in regard to early/late guests, VIP’s and group activity.
• Ensure Owners’ Lounge and all Residence Club grounds are kept neat and tidy.
• Ensure Owners’ Lounge is stocked with proper items on a daily basis.
• Maintain and update inventory of Owner Storage on property.
• Assists the Manager in implementing rental release procedures and ability to release units into the program.
• Assists the Manager in Residence and room details as well as Club Access Rules and Regulations in order to process reservation requests or cancellations if needed.
• Notifies engineering of areas needing maintenance.
• Assists in resolving Owner complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
• Contributes to the efficiency and effectiveness of the Residence Club’s service to its Owners by offering suggestions or guidance on Residence Club topics.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Presents one’s self in a professional and courteous manner when speaking with Owners and Hotel guests
• Makes it a point to get to know Owners, their friends and family members.

Benefits:

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO for Full Time Year-Round up to 4 weeks a year
• Wellness Bonus if worked through full season until ski area closing
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains adrug- free workplace.

Expires 05/14/2026