Spa Operations Lead — Guest Experience & Service

Thesebastianvail; Vail (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Free onsite shift parking

Discounts on food and beverage

Free employee dining with hot meals

Job summary

The Sebastian Vail is seeking a dedicated professional to oversee daily spa operations and enhance guest experiences. You will support the team in delivering exceptional service and maintain high standards of professionalism and cleanliness.

Responsibilities include supervising daily operations, training new team members, and ensuring compliance with safety standards. The ideal candidate has hospitality experience and strong organizational skills.

Qualifications

• Previous experience in spa, hospitality, wellness, or luxury service environments.
• Supervisory or team lead experience preferred.
• Strong interpersonal and communication skills with a guest-focused approach.
• Ability to remain organized and composed in a fast-paced environment.
• Experience handling scheduling, service recovery, or daily operational support is a plus.
• Comfort working with reservation systems, point-of-sale tools, or similar software.
• High attention to detail and commitment to maintaining premium service standards.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise day-to-day spa operations to ensure a seamless guest experience.
• Support, coach, and motivate team members to deliver consistent, high-quality service.
• Assist with scheduling, staffing coverage, and coordination of daily workflow.
• Welcome guests, respond to inquiries, and resolve service concerns promptly and professionally.
• Monitor treatment room readiness, cleanliness, and overall spa presentation standards.
• Work closely with leadership to support service excellence, retail performance, and operational goals.
• Help train new team members on spa procedures, guest service expectations, and property standards.
• Maintain accurate records related to appointments, inventory, and daily reporting as needed.
• Promote a calm, positive, and professional environment for both guests and team members.
• Ensure compliance with all applicable safety, sanitation, and operational procedures.

Skills

Customer service

Team leadership

Communication

Organizational skills

Scheduling

Attention to detail

Hospitality experience

Tools

Reservation systems

Point-of-sale systems

Job description

The Sebastian Vail is seeking a dedicated professional to oversee daily spa operations and enhance guest experiences. You will support the team in delivering exceptional service and maintain high standards of professionalism and cleanliness.

Responsibilities include supervising daily operations, training new team members, and ensuring compliance with safety standards. The ideal candidate has hospitality experience and strong organizational skills.