Assistant Residence Club Manager

Timbers Company; Vail (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free parking

F&B discount

401K matching

PTO 4 weeks

Wellness bonus

Full benefits

Free dining

Job summary

The Sebastian Vail is seeking a proactive Residence Club Assistant Manager to help set goals, policies and procedures for the Residence Club. You’ll engage with Owners, manage pre-arrival communication, and coordinate with Housekeeping to ensure clean, organized spaces and a welcoming atmosphere.

You will support the Manager in implementing rental releases, handling reservations, and maintaining inventory and club access rules, while resolving Owner inquiries with a courteous, solution‑oriented

Qualifications

• Proactive and organized individual to support Residence Club operations.
• Strong communication with Owners and hotel staff.
• Ability to manage pre-arrival communications and coordinate with Housekeeping.

Responsibilities

• Develop and implement goals, objectives, policies, procedures for the Residence Club.
• Identify Owner needs and communicate policies, services and amenities.
• Send pre-arrival letters and maintain arrival spreadsheets.
• Coordinate with Housekeeping for guest arrivals, VIPs and group activity.
• Keep Owners’ Lounge and Residence Club grounds neat and stocked.
• Maintain inventory of Owner Storage on property.
• Assist in rental release procedures and unit releases into the program.
• Assist in Residence and room details and Club Access rules for reservations.
• Notify engineering of maintenance needs.
• Resolve Owner complaints with courtesy and professionalism.
• Contribute to efficient service and provide guidance on Residence Club topics.
• Demonstrate professional and courteous behavior with Owners and guests.

Job description

Summary

At The Sebastian Vail, we’re looking for a proactive and organized Residence Club Assistant Manager to join our team. In this role, you’ll support in setting and implementing goals, policies, and procedures for our Residence Club. You’ll engage with Owners, manage pre-arrival communication, coordinate with Housekeeping, and ensure the overall cleanliness and organization of the club.

Employment Type: Full Time, Year Round

Key Responsibilities

• Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the Residence Club.
• Identifies Owner needs and provides information regarding policies, services and amenities.
• Responsible for sending pre-arrival letters and maintaining arrival spreadsheets.
• Coordinates with Housekeeping in regard to early/late guests, VIP’s and group activity.
• Ensure Owners’ Lounge and all Residence Club grounds are kept neat and tidy.
• Ensure Owners’ Lounge is stocked with proper items on a daily basis.
• Maintain and update inventory of Owner Storage on property.
• Assists the Manager in implementing rental release procedures and ability to release units into the program.
• Assists the Manager in Residence and room details as well as Club Access Rules and Regulations in order to process reservation requests or cancellations if needed.
• Notifies engineering of areas needing maintenance.
• Assists in resolving Owner complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
• Contributes to the efficiency and effectiveness of the Residence Club’s service to its Owners by offering suggestions or guidance on Residence Club topics.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Present oneself in a professional and courteous manner when speaking with Owners and Hotel guests.
• Makes it a point to get to know Owners, their friends and family members.

Benefits

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO for Full Time Year-Round up to 4 weeks a year
• Wellness Bonus if worked through full season until ski area closing
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug-free workplace.

Expires 05/14/2026