Residence-Based Customer Solutions Manager II – Pharma Ops

Bayer; Ocala (FL); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a results-driven Operations Lead to oversee Order-to-Bill and Bill-to-Cash activities for US Hematology and Specialty Pharma, coordinating data, systems, and pricing programs. You will ensure reliable supply, compliant service delivery and high customer satisfaction, while aligning with cross-functional teams.

Ideal candidates bring pharmaceutical operations experience, SAP/ERP mastery, and a proactive mindset to adapt to evolving regulatory and business needs in a dynamic

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• 5+ years of relevant experience with advanced degree; or equivalent experience.
• Experience in pharmaceutical or healthcare operations, supply chain, master data and systems integration.
• Preference for experience in regulated pharma environments and with serialized, specialty, temperature-sensitive or 3PL‑supported models.
• Knowledge of SAP/ERP, master data, EDI/API interfaces, serialization or traceability, and inventory operations.
• Ability to translate regulatory and data requirements into practical operational actions.
• Strong capability in dependency management, testing coordination and readiness reporting.
• Excellent cross-functional communication and stakeholder management across seniority levels.
• A proactive approach to evolving customer solutions in a dynamic setting.

Responsibilities

• Oversee Order-to-Bill and Bill-to-Cash activities including account setup, customer service, order processing, billing and cash collection.
• Drive compliant process improvements, support launches and new business or supply models.
• Collaborate with logistics and supply chain partners to tailor solutions and strengthen customer engagement.
• Coordinate NDC-12 readiness across master data, SAP interfaces, pricing and government programs.
• Align requirements and controls with IT, Regulatory, Finance, Legal and external partners.
• Lead integrated cluster plans with PMO, tracking risks, decisions and readiness metrics.
• Maintain Bayer’s readiness approach through ongoing industry discussions and external expectations.

Skills

Cross-functional coordination

Stakeholder management

Regulatory understanding

Proactive thinking

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/APIs

Serialization/traceability

Master data management

Job description

Bayer is seeking a results-driven Operations Lead to oversee Order-to-Bill and Bill-to-Cash activities for US Hematology and Specialty Pharma, coordinating data, systems, and pricing programs. You will ensure reliable supply, compliant service delivery and high customer satisfaction, while aligning with cross-functional teams.

Ideal candidates bring pharmaceutical operations experience, SAP/ERP mastery, and a proactive mindset to adapt to evolving regulatory and business needs in a dynamic