Residence-Based: Customer Solutions Manager II (Pharma)

Bayer; Atlantic (IA); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

Paid time off

Job summary

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate with IT, master data, and logistics, ensuring reliable service delivery, compliance, and high customer satisfaction.

The role emphasizes NDC-12 readiness, data interfaces, and collaboration with account teams, sales, and finance to drive process improvements and compliant solutions.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience.
• Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, translating regulatory and data needs into practical actions.
• Strong cross‑functional coordination, communication and stakeholder management across various levels of seniority.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations and serve as escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate relationships with account managers, sales, finance and marketing to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, pricing and government programs.
• Align requirements and controls with IT, Regulatory, Quality, Finance and external partners and maintain transparent updates to PMO and leadership.

Skills

Cross-functional coordination

Stakeholder management

Regulatory compliance

Data analysis

Education

Master’s degree in Business / Supply Chain / Healthcare / Information Systems

Bachelor’s degree with equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Inventory and partner operations

Job description

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate with IT, master data, and logistics, ensuring reliable service delivery, compliance, and high customer satisfaction.

The role emphasizes NDC-12 readiness, data interfaces, and collaboration with account teams, sales, and finance to drive process improvements and compliant solutions.