Residence-Based Customer Solutions Manager II

Bayer; DeForest (WI); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision & dental

Retirement plan

Job summary

Bayer is seeking a Supply Chain Operations lead in the US to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio. You will coordinate resources, optimize processes and ensure compliant service delivery across cross‑functional teams.

Candidates should have a relevant master or bachelor degree with experience, strong SAP/ERP and serialization knowledge, and a proactive, collaborative mindset.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; or a Bachelor’s degree with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions.
• Strong cross‑functional coordination, communication and stakeholder management skills.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support; oversee third-party operations at Accenture and act as escalation point.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance, and marketing.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, government pricing and special programs.
• Align cross-functional requirements and standards with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths.
• Maintain alignment with industry discussions on NDC-12 implementation and Bayer's readiness approach.

Skills

Cross-functional coordination

Stakeholder management

Regulatory/compliance awareness

Analytical thinking

Project management

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization systems

Job description

Bayer is seeking a Supply Chain Operations lead in the US to oversee Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio. You will coordinate resources, optimize processes and ensure compliant service delivery across cross‑functional teams.

Candidates should have a relevant master or bachelor degree with experience, strong SAP/ERP and serialization knowledge, and a proactive, collaborative mindset.