Reservations Supervisor & Owner Liaison

First Hospitality; Fontana-on-Geneva Lake (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Friend/family stays

Free meal during shift

Training & development

Supportive team culture

Full-time benefits (medical, etc.)

Part-time benefits (dental, vision,Tel

Teladoc

Housing opportunities

Job summary

The Abbey Resort in Wisconsin is seeking a Reservations & Owner Liaison Supervisor to lead our reservations team and strengthen relationships with condo and villa owners. You will ensure guest satisfaction, accurate bookings, and seamless communications while upholding our standards of hospitality.

In this role, you’ll coach agents, manage owner interactions, and promote resort amenities. Join a collaborative team and contribute to outstanding experiences across our resort.

Qualifications

• High school diploma or equivalent.
• 2+ years in reservations, front office, or hospitality preferred.
• Supervisory experience preferred.

Responsibilities

• Lead and support the Reservations team to ensure exceptional guest service and reservation accuracy.
• Coach, train, and develop Reservations Agents.
• Serve as the primary liaison for rental program owners and owner communications.
• Manage guest and owner reservations while promoting resort amenities and special offers.
• Resolve reservation concerns and booking discrepancies.
• Monitor reservation trends and support staffing needs.
• Maintain confidential guest and owner information.

Skills

Communication

Customer service

Multitasking

Organization

Discretion

Education

High school diploma or equivalent

Job description

Join The Abbey Resort team as our Reservations & Owner Liaison Supervisor! In this dynamic role, you'll be at the heart of creating exceptional experiences for both guests and property owners. From leading a talented reservations team to building strong relationships with condominium and villa owners, you'll play a key part in ensuring every stay begins with outstanding service, attention to detail, and genuine hospitality.

Job Type:Full Time, Hourly

Rate of Pay: $16-$18

What You'll Do

• Lead and support the Reservations team to ensure exceptional guest service and reservation accuracy.
• Coach, train, and develop Reservations Agents.
• Serve as the primary liaison for rental program owners and owner communications
• Manage guest and owner reservations while promoting resort amenities and special offers.
• Resolve reservation concerns and booking discrepancies.
• Monitor reservation trends and support staffing needs.
• Maintain confidential guest and owner information.

What You Bring

• High school diploma or equivalent
• 2+ years of reservations, front office, or hospitality experience preferred.
• Prior supervisory experience preferred.
• Strong computer and organizational skills.
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced environment.
• Professional judgement and ability to handle confidential information.

Perks & Benefits

• Employee discounts at the resort and other First Hospitality properties
• Discounted hotel stays for friends and family
• Free meal during every shift worked
• Paid training and development opportunities
• Supportive team culture with opportunities to learn and grow
• Medical, dental, vision, life insurance, 401(k), and additional benefits available for full-time team members
• Dental, vision, and Teladoc benefits available for part-time team members
• Housing opportunities available through our retreat center (when available)

The Abbey Resort is an Equal Opportunity Employer.

Source: Hospitality Online