Reservations Supervisor & Owner Liaison

Hotel Leveque; Fontana-on-Geneva Lake (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Discounted stays

Free meals during shifts

Paid training & development

Team culture & growth

Insurance: medical, dental, vision, 1

401(k)

Housing opportunities

Job summary

The Abbey Resort in Lake Geneva, WI is seeking a Reservations Supervisor & Owner Liaison to lead the reservations team and strengthen owner relationships. You’ll ensure exceptional guest service, accurate bookings, and proactive communication with condo/villa owners.

Join a dynamic team at a premier resort, with opportunities for professional growth, comprehensive benefits, and a supportive culture that values hospitality excellence.

Qualifications

• High school diploma or equivalent.
• 2+ years of reservations, front office, or hospitality experience preferred.
• Prior supervisory experience preferred.
• Strong computer and organizational skills.

Responsibilities

• Lead and support the Reservations team to ensure exceptional guest service and reservation accuracy.
• Coach, train, and develop Reservations Agents.
• Serve as the primary liaison for rental program owners and owner communications.
• Manage guest and owner reservations while promoting resort amenities and special offers.
• Resolve reservation concerns and booking discrepancies.
• Monitor reservation trends and support staffing needs.
• Maintain confidential guest and owner information.

Skills

Customer service

Communication

Multitasking

Organizational skills

Supervisory experience

Team leadership

Confidentiality

Education

High school diploma

Job description

Reservations Supervisor & Owner Liaison at The Abbey Resort

Join The Abbey Resort team as our Reservations & Owner Liaison Supervisor! In this dynamic role, you'll be at the heart of creating exceptional experiences for both guests and property owners. From leading a talented reservations team to building strong relationships with condominium and villa owners, you'll play a key part in ensuring every stay begins with outstanding service, attention to detail, and genuine hospitality.

Job Type:Full Time, Hourly

Rate of Pay: $16-$18

What You'll Do

• Lead and support the Reservations team to ensure exceptional guest service and reservation accuracy.
• Coach, train, and develop Reservations Agents.
• Serve as the primary liaison for rental program owners and owner communications
• Manage guest and owner reservations while promoting resort amenities and special offers.
• Resolve reservation concerns and booking discrepancies.
• Monitor reservation trends and support staffing needs.
• Maintain confidential guest and owner information.

What You Bring

• High school diploma or equivalent
• 2+ years of reservations, front office, or hospitality experience preferred.
• Prior supervisory experience preferred.
• Strong computer and organizational skills.
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced environment.
• Professional judgement and ability to handle confidential information.
• Employee discounts at the resort and other First Hospitality properties
• Discounted hotel stays for friends and family
• Free meal during every shift worked
• Paid training and development opportunities
• Supportive team culture with opportunities to learn and grow
• Medical, dental, vision, life insurance, 401(k), and additional benefits available for full-time team members
• Dental, vision, and Teladoc benefits available for part-time team members
• Housing opportunities available through our retreat center (when available)

The Abbey Resort is an Equal Opportunity Employer.

Insurance Benefits, Holiday Pay, & PTO Accrual from Day 1!

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.