Reservations Agent

First Hospitality; Fontana-on-Geneva Lake (WI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discounts at the resort and其他

Discounted hotel stays for friends and

Free meal during every shift worked

Paid training and developmentopportuni

Supportive team culture with opportuni

Medical, dental, vision, life ins., 0

Dental, vision, and Teladoc benefits (

Housing opportunities available

Job summary

The Abbey Resort is seeking a Reservations Agent to join our Reservations team. You will help guests plan their stay by answering questions, securing accommodations, and delivering personalized service that reflects our commitment to hospitality.

Your attention to detail, professionalism, and rapport-building will help ensure a smooth reservation process and set the stage for an outstanding resort experience. This is a Full Time, Hourly position with a pay rate of $14-$16 per hour.

Qualifications

• High school diploma or equivalent.
• Hospitality, reservations, front desk, or call center experience preferred.
• Strong communication and customer service skills.
• Proficiency with computers and data entry.
• Detail-oriented with excellent organizational abilities.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Assist guests with room reservations, modifications, and cancellations.
• Answer questions about accommodations, rates, amenities, and resort offerings.
• Provide exceptional service while handling guest requests and special accommodations.
• Process deposits and maintain accurate reservations records.
• Collaborate with resort departments to ensure a seamless guest experience.

Skills

Customer service

Communication

Data entry

Multitasking

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Job description

Start every great guest experience as a Reservations Agent at The Abbey Resort! As a key member of our Reservations team, you'll help guests plan their stay by answering questions, securing accommodations, and providing personalized service that reflects our commitment to hospitality. Your attention to detail, professionalism, and ability to build rapport with guests will help ensure a smooth reservation process and set the stage for an outstanding resort experience.

Job Type:

Full Time, Hourly

Rate of Pay:

$14-$16

What You'll Do

• Assist guests with room reservations, modifications, and cancellations.
• Answer questions about accommodations, rates, amenities, and resort offerings.
• Provide exceptional service while handling guest requests and special accommodations.
• Process deposits and maintain accurate reservations records.
• Collaborate with resort departments to ensure a seamless guest experience.

What You Bring

• High school diploma or equivalent
• Previous hospitality, reservations, front desk, or call center experience preferred.
• Strong communication and customer service skills
• Proficiency with computers and data entry.
• Detail=oriented with excellent organizational abilities.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Perks & Benefits

• Employee discounts at the resort and other First Hospitality properties
• Discounted hotel stays for friends and family
• Free meal during every shift worked
• Paid training and development opportunities
• Supportive team culture with opportunities to learn and grow
• Medical, dental, vision, life insurance, 401(k), and additional benefits available for full-time team members
• Dental, vision, and Teladoc benefits available for part-time team members
• Housing opportunities available through our retreat center (when available)

The Abbey Resort is an Equal Opportunity Employer.

Source: Hospitality Online