Reservations & Owner Experience Supervisor

Hotel Leveque; Fontana-on-Geneva Lake (WI); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Discounted stays

Free meals during shifts

Paid training & development

Team culture & growth

Insurance: medical, dental, vision, 1

401(k)

Housing opportunities

Descripción de la vacante

The Abbey Resort in Lake Geneva, WI is seeking a Reservations Supervisor & Owner Liaison to lead the reservations team and strengthen owner relationships. You’ll ensure exceptional guest service, accurate bookings, and proactive communication with condo/villa owners.

Join a dynamic team at a premier resort, with opportunities for professional growth, comprehensive benefits, and a supportive culture that values hospitality excellence.

Formación

• High school diploma or equivalent.
• 2+ years of reservations, front office, or hospitality experience preferred.
• Prior supervisory experience preferred.
• Strong computer and organizational skills.

Responsabilidades

• Lead and support the Reservations team to ensure exceptional guest service and reservation accuracy.
• Coach, train, and develop Reservations Agents.
• Serve as the primary liaison for rental program owners and owner communications.
• Manage guest and owner reservations while promoting resort amenities and special offers.
• Resolve reservation concerns and booking discrepancies.
• Monitor reservation trends and support staffing needs.
• Maintain confidential guest and owner information.

Conocimientos

Customer service

Communication

Multitasking

Organizational skills

Supervisory experience

Team leadership

Confidentiality

Educación

High school diploma

Descripción del empleo

The Abbey Resort in Lake Geneva, WI is seeking a Reservations Supervisor & Owner Liaison to lead the reservations team and strengthen owner relationships. You’ll ensure exceptional guest service, accurate bookings, and proactive communication with condo/villa owners.

Join a dynamic team at a premier resort, with opportunities for professional growth, comprehensive benefits, and a supportive culture that values hospitality excellence.