Lead Reservations & Owner Relations Supervisor

First-Hospitality-5; Fontana-on-Geneva Lake (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Friend/family stays

Free meal during shift

Training & development

Supportive team culture

Full-time benefits (medical, etc.)

Part-time benefits (dental, vision,Tel

Teladoc

Housing opportunities

Job summary

The Abbey Resort in Wisconsin is seeking a Reservations & Owner Liaison Supervisor to lead our reservations team and strengthen relationships with condo and villa owners. You will ensure guest satisfaction, accurate bookings, and seamless communications while upholding our standards of hospitality.

In this role, you’ll coach agents, manage owner interactions, and promote resort amenities. Join a collaborative team and contribute to outstanding experiences across our resort.

Qualifications

• High school diploma or equivalent.
• 2+ years in reservations, front office, or hospitality preferred.
• Supervisory experience preferred.

Responsibilities

• Lead and support the Reservations team to ensure exceptional guest service and reservation accuracy.
• Coach, train, and develop Reservations Agents.
• Serve as the primary liaison for rental program owners and owner communications.
• Manage guest and owner reservations while promoting resort amenities and special offers.
• Resolve reservation concerns and booking discrepancies.
• Monitor reservation trends and support staffing needs.
• Maintain confidential guest and owner information.

Skills

Communication

Customer service

Multitasking

Organization

Discretion

Education

High school diploma or equivalent

Job description

The Abbey Resort in Wisconsin is seeking a Reservations & Owner Liaison Supervisor to lead our reservations team and strengthen relationships with condo and villa owners. You will ensure guest satisfaction, accurate bookings, and seamless communications while upholding our standards of hospitality.

In this role, you’ll coach agents, manage owner interactions, and promote resort amenities. Join a collaborative team and contribute to outstanding experiences across our resort.