Reservations Supervisor — Lead Peak Guest Experience

Jay Peak Resort; Jay (VT); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid Vacation & Sick Time

Medical, Dental, Vision, Life & Disabi

401k with match

Season passes for you and dependents

Employee recognition programs

Résumé du poste

Jay Peak Resort is seeking an experienced Reservations Supervisor to lead the reservations team and front desk collaborators. You will train staff, manage schedules, and ensure accurate input of guest packages and accommodations.

The role partners with sales and events to fulfill group requests and optimize department performance. Ideal candidates bring strong leadership, experience in property management systems, and proficiency with Microsoft Office; Sirius and Inntopia knowledge is a plus.

Qualifications

• Associate degree or equivalent from two-year college or technical school
• 5 years related experience preferred

Responsabilités

• Manages the reservations department workflow and staff in day-to-day operations.
• Trains reservationists and front desk personnel as needed.
• Oversees scheduling, rate input, and performance coaching with Lodging Bureau Director and HR.
• Coordinates with sales and groups for room blocks and special requests.
• Prepares reports and analyzes production to guide decisions.

Description du poste

Jay Peak Resort is seeking an experienced Reservations Supervisor to lead the reservations team and front desk collaborators. You will train staff, manage schedules, and ensure accurate input of guest packages and accommodations.

The role partners with sales and events to fulfill group requests and optimize department performance. Ideal candidates bring strong leadership, experience in property management systems, and proficiency with Microsoft Office; Sirius and Inntopia knowledge is a plus.