Resort Activities Reservations Specialist

Priority Dispatch Corp.; Jay (VT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Season passes

Paid sick time

401k match

Recognition programs

Free meals

Job summary

Jay Peak Resort Properties is seeking an Activities-Reservations Agent to handle lodging and resort activity reservations, answer guest calls, and respond to emails. You’ll upsell on-property amenities, explain packages, and verify availability, deposits, and policies.

Strong customer service, clear communication, and familiarity with basic MS Office and Maestro are required. This is a winter resort role with varied shifts.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Professional customer service and telephone etiquette.
• Ability to use Excel and Word; familiarity with Maestro software.
• Strong verbal and written communication; guest-focused.
• Must be able to learn and work with GDS providers.

Responsibilities

• Answer incoming calls for lodging reservations and resort activities.
• Upsell lodging guests to on-resort amenities.
• Handle email inquiries; process deposits and confirmations.
• Explain policies and packaging options; verify availability.
• Maintain knowledge of lodging specials and resort events.
• Use multiple property software programs to fulfill guest needs.

Skills

Customer service

Telephone etiquette

GDS knowledge

Sales skills

Computer skills

Education

High school diploma or GED

Tools

Maestro software

Excel

Word

GDS providers

Job description

Jay Peak Resort Properties is seeking an Activities-Reservations Agent to handle lodging and resort activity reservations, answer guest calls, and respond to emails. You’ll upsell on-property amenities, explain packages, and verify availability, deposits, and policies.

Strong customer service, clear communication, and familiarity with basic MS Office and Maestro are required. This is a winter resort role with varied shifts.